Refugee Temporary Assistance Connection (RTAC) Case Manager
The Refugee Temporary Assistance Connection (RTAC) Case Manager plays an instrumental role in the program’s case management team by providing client-centered resettlement services for Catholic Charities of Central and Northern Missouri. As a local resettlement agency (LRA), Catholic Charities is responsible for implementing federally funded grant programs contracted through the United States Conference of Catholic Bishops (USCCB) that include but are not limited to Reception and Placement (R&P) and Match Grant (MG), as well as grant programs contracted through the Missouri Office of
Refugee Administration (MO-ORA). This case management position is responsible for upholding the mission and integrity of Catholic Charities by fulfilling Missouri Refugee Temporary Assistance Connection (MO-RTAC) program requirements and delivering excellent resettlement services through grant compliance, training and formation, and stakeholder engagement, and for collaborating with agency leadership and program staff to address program challenges, nurture community relationships, and advocate for client rights/needs.
Possesses a strong commitment to the mission of Catholic Charities, including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency. The identity of the agency is clearly Catholic. As such, Catholic Charities adheres to the social and moral teachings of the Catholic Church. This is a full-time, non-exempt position.
Essential Duties and Responsibilities
Supporting program management in the following areas:
- Collaborating with the Director of Refugee Services and Refugee Services Program Manager to uphold strong fiscal management in the adherence of yearly MO-RTAC budgets.
- Supporting and ensuring best practices for MO-RTAC program development.
- Coordinating with agency and program leadership to guarantee adherence to all agency policies and procedures.
Demonstrating compassionate and efficient case management for all assigned MO-RTAC cases, that
includes but is not limited to:
- Identifying eligible clients and providing program enrollment and orientation that clarifies expectations, communicates rights and responsibilities, and establishes a supportive, professional relationship with clients.
- Ensuring provision of MO-RTAC mandated/required services by staying current on the programmatic knowledge of service providers.
- Developing self-sufficiency plans and working with clients to reduce barriers, including providing or securing transportation for needed services.
- Ensuring access to meaningful agency and community resources that assist clients in maintaining basic needs and reaching self-sufficiency and educating clients on how to access these benefits after the service period ends.
- Tracking financial support and completing all required financial documents.
- Documenting goals and outcomes through comprehensive case notes and ensures case files are compliant with program requirements.
- Maintaining communication with clients and facilitating cultural understanding between clients and partners, the agency, and the community.
- Working with agency and program leadership to complete and participate in initial and continuous orientation, training, supervision, and assessments, including annual performance evaluations, contributing to a culture of ongoing quality enhancement, growth, and sustainability.
- Cultivating and sustaining positive working relationships with agency and program leadership, peers, and program staff, as well as local and regional service partners, and regional and national agencies, to ensure the delivery of high-quality client services and fulfillment of program initiatives, especially as it pertains to the MO-RTAC program.
- Full-time staff members are required to attend their designated work site from Monday to Friday, typically from 8:00 AM to 4:30 PM. Core working hours may be subject to change based on the specific role and the requirements of the program.
- Participates effectively as a team member through communication, cooperation, information sharing, and problem-solving
- Attends and participates in staff trainings, meetings, activities, and programs as required
- Utilizes common software and digital applications (Microsoft Office suite, Outlook, Teams, time-keeping software, etc.)
- Supervises AmeriCorps members, interns, and volunteers as assigned
Agency Identity and Mission
The work of Catholic Charities serves as an expression of the ministry of evangelization of the Roman Catholic Church by serving the poor and most vulnerable in our society. Although staff are not to proselytize, they are, however, expected to be guided in every way by the teachings of the Catholic faith in their daily work. These include church teachings on abortion, sterilization, abstinence, and the sanctity of the family as well as fidelity to the Catholic ethical religious directive of the United States Conference of Catholic Bishops. In addition, all staff are invited to attend periodic Catholic Masses. As employees of Catholic Charities, it is further expected that staff will adhere to the Diocesan code of conduct. Employees are expected to not only perform duties consistent with the Doctrines of the Catholic faith, but outside of the workplace they are expected to refrain from publishing any communication in any form, electronic or otherwise, that affiliates them with Catholic Charities in a manner that is inconsistent with the doctrine of the Roman Catholic faith.
Employer offers medical, dental, vision, life, and long term disability benefits as well as paid holidays, paid vacation, and a matching 403(b) plan.
Education and/or Experience
A high-school diploma or GED equivalent is required. An advanced degree from an accredited college or university in a field related to Catholic Charities’ mission and services and/or experience in delivery of social services and programs is preferred. Demonstrated success in working building/maintaining community relationships and knowledge of Catholic Social Teaching is preferred. Knowledge of resettlement services is preferred. Language proficiency is preferred.
Certificates, Licenses, Registrations
Ability to successfully pass Family Care Safety Registry and criminal background checks and requires completion of the Protecting God’s Children VIRTUS training session. Licensed to operate a motor vehicle and ability to meet agency auto insurance coverage requirements.
Local travel may be required.