Hope is a text-to-talk Chatbot technology service to assist you in managing everyday stress and emotional trouble.

The chatbot connects you through AI-driven text conversations that are available in both English and Spanish 24 hours a day, 7-days a week.

In short, no. To explain a bit more, a chatbot is a computer program that simulates human conversations between a person and a machine. 

In the case of Hope, this communication takes the form of text messages. A chatbot is designed to work using a combination of pre-programmed scripts and machine learning algorithms.

Licensed therapists and experienced professionals are vigorously vetted and then hired to write the content that Hope uses to talk to you. When you message Hope, the chatbot will pick up on keywords such as: stressed, sad, nervous, etc. This prompts the software to reply with tips and techniques that the therapists and professionals have created.

You will not be asked to provide any privacy-sensitive information. All conversations are encrypted and securely stored and regularly undergo security audits.

No! The Hope emotional support chatbot tool is completely free for you to use, provided by CCCNMO through a partnership with the developer.

Getting started is easy!

Just text "Hi" to Hope at 1-202-949-7249 or visit https://www.facebook.com/HopeCCUSA to chat with Hope via Facebook Messenger.

When prompted, use the Start Code: CCCNMO

Hope can offer suggestions for coping skills, information, and encouragement for minor mental and emotional health concerns. Most of us face struggles on any given day. These struggles may include stress at work, difficulty with our significant other, or problems with a friend or family member.

Other struggles may include emotional symptoms such as depression or anxiety, habits such as drinking alcohol too often, and troublesome thinking patterns such as repetitive upsetting thoughts or uncontrolled worry.

Hope does NOT diagnose illnesses. Hope is not meant to replace trained professionals.

Hope is NOT intended for crisis interventions. If a text suggests an escalation to crisis (such as the mention of death, suicide, or domestic violence), users will be reminded to access 988 for additional support.

If you are experiencing crisis and/or suicidal thoughts, please CALL, TEXT, or CHAT the Suicide & Crisis Lifeline at 988.