Career Opportunity: Refugee Services Case Manager

Interested applicants should submit a cover letter, resume, and three letters of recommendation to Samantha Moog, Director of Refugee Services:

Download the full job description: Refugee Services Case Manager

With support from the Case Manager Supervisor, ensure required direct services are provided to refugee, SIV, asylee and other eligible clients by providing, organizing, and coordinating specific case management services for Reception and Placement, Match Grant, Refugee Support Services, Services for Older Refugees, and Refugee Cash Assistance.

Possesses a strong commitment to the mission of Catholic Charities including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency.

Essential Duties and Responsibilities

Provide all case management services, including:

  • Maintain complete and accurate documentation, including maintenance of client files and case notes as required by specific grants;
  • Complete reception and placement requirements for new refugee arrivals assigned to caseload within the timeframes outlined by the R&P grant;
  • Ensure that all initial orientation and emergency services are delivered to clients;
  • Conduct mental health assessment of all newly arrived adult refugees with client informed consent;
  • Ensure services offered by other community and government agencies are provided;
  • Provide, organize, and/or coordinate initial appointments and transportation for clients;
  • Provide interpretation for clients who speak languages of which the staff is fluent and coordinate translation services for clients who do not speak the same languages as the staff;
  • Make referrals to additional or complementary services for clients from other community agencies and follow up, serving as a liaison between service provider and client as necessary;
  • Help clients develop self-sufficiency plans to address barriers and set goals;
  • Maintain consistent communication with clients on active caseload and follow up on goal progress;
  • Monitor client service plans and follow up with clients as outlined by grant requirements;
  • Work with volunteers and interns to delegate appropriate case management tasks;
  • Refer clients to DOJ staff for immigration services;
  • Assist with outreach to clients to engage them in relevant programming, as appropriate;
  • Participate in all required training and professional development activities;
  • Participate in regular staff meetings, case consultations, and meetings with sponsors;
  • Other duties as assigned.

Supervisory Responsibilities

Supervises volunteers and interns serving as case manager assistants or refugee resettlement assistants, as assigned.


Fluent in Arabic, Burmese, Karenni, Somali, French, Swahili, Kinyarwanda, Tigrinya, Spanish and/or Amharic strongly preferred

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education and/or Experience

High school diploma required. Bachelor’s degree or higher preferred in a human services, health, or public policy field (social work, human development and family sciences, public health, public policy). Three or more years of experience in the field of human services and/or working with refugees and migrants preferred.

Download the full job description: Refugee Services Case Manager