Career Opportunity: Refugee Services Case Management Supervisor

Interested applicants should submit a resume, cover letter, and three letters of reference to Samantha Moog, Director of Refugee Services:

Download the full job description: Refugee Services Case Management Supervisor

Lead, supervise, and provide ongoing guidance and support to refugee services case management team. Coordinate with refugee services program manager to monitor and oversee the implementation of case management grant requirements for Reception and Placement, Match Grant, Refugee Support Services, Refugee Cash Assistance, and Services for Older Refugees. Carry limited caseload and ensure required direct services are provided to refugee, SIV, asylee and other eligible clients by providing, organizing, and coordinating case management services.

Possesses a strong commitment to the mission of Catholic Charities including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency.

Essential Duties and Responsibilities

Staff Supervision and Support:

  • Oversees the hiring, training, support, supervision, and performance evaluation of refugee services case managers;
  • Provides guidance and support to case managers through intensive initial and ongoing supervision and training;
  • Promotes teamwork, monitors and coordinates case manager workload, delegates responsibilities, and holds staff accountable;
  • Monitors case management requirements, including R&P core services, FSSP assessments, case notes, and case files such as through regular staff supervision and case file reviews;
  • Utilizes trauma-informed and person-centered supervisory techniques to address and model self-care and personal boundaries.

Program Management:

  • With the support of the refugee services program manager, supervises and coordinates the delivery of case management services for Reception and Placement (R&P), Matching Grant (MG), Refugee Medical Assistance (RMA), Refugee Cash Assistance (RCA), Refugee Support Services (RSS), Services for Older Refugees (SOR) services, and additional programs;
  • Maintains current knowledge of agency’s Office of Refugee Resettlement-funded programs and US Resettlement Program;
  • Other duties as assigned.

Case Management:

  • Maintain a limited caseload;
  • Maintain complete and accurate documentation, including paperwork, records, and case notes as required by specific grants;
  • Complete reception and placement requirements for new refugee arrivals assigned to caseload within the timeframes outlined by the R&P grant;
  • Ensure that all initial orientation and emergency services are delivered to clients;
  • Conduct mental health assessment of all newly arrived adult refugees, and as necessary, with client consent;
  • Ensure services offered by other community and government agencies are provided;
  • Provide, organize, and/or coordinate initial appointments and transportation for clients;
  • Provide interpretation for clients who speak languages of which the staff is fluent and coordinate translation services for clients who do not speak the same languages as the staff;
  • Make referrals to additional or complementary services for clients from other community agencies and follow up, serving as a liaison between service provider and client as necessary;
  • Help clients develop self-sufficiency plans to address barriers and set goals;
  • Maintain consistent communication with clients on active caseload and follow up on goal progress;
  • Monitor client service plans and follow up with clients as outlined by grant requirements;
  • Work with volunteers and interns to delegate appropriate case management tasks;
  • Refer clients to DOJ staff for immigration services;
  • Assist with outreach to clients to engage them in relevant programming, as appropriate;
  • Other duties as assigned.

Supervisory Responsibilities

Supervises refugee services case managers and volunteers/interns serving as case manager assistants or refugee resettlement assistants (as assigned).

Skills and Abilities:

  • Fluent in Arabic, Burmese, Karenni, Somali, French, Swahili, Kinyarwanda, Tigrinya, Spanish and/or Amharic strongly preferred

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education and/or Experience High school diploma required. Bachelor’s degree or higher preferred in a human services, health, or public policy field (social work, human development and family sciences, public health, public policy). Three or more years of experience in the field of human services and/or working with refugees and migrants required. At least three years of case management experience preferred. Experience working in Reception and Placement, Matching Grant, or other ORR-funded programs strongly preferred

Download the full job description: Refugee Services Case Management Supervisor